Delivery & Returns
Shipping & Delivery
We deliver products domestically using Australia Post and internationally via DHL.
International shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. We offer free International shipping on purchases over $250.
Australian Domestic shipping is a flat rate of $8 unless you spend $99, then shipping is free within Australia.
Orders are generally dispatched within 2 business days and shipping times are estimated at between 1-15 business days depending on your location.
All duty & taxes charged by the destination country are at the customers expense. International orders can be tracked through DHL, a tracking number will be sent to you on dispatch of your goods.
HOW TO RETURN / EXCHANGE
1. For all returns please email email@example.com within 7 days of receiving your order to request your return authorisation number (RA)
2. Include in your email the original order number & the items you are requesting to return / exchange
3. Once your return / exchange has been approved you will receive a RA number
4. Complete the returns & exchange form (included in your order & will be emailed to you)
Critical Slide is committed to customer satisfaction. Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. There will be no refund of the original postage and return post is at your expense.
We suggest using Registered post with tracking as Critical Slide can take no responsibility for lost or missing returned orders.
We offer NO exchange or refund on sale items unless product is faulty.
Unwashed, unworn or unused items in original condition ( with tags) may be returned upon presentation of your original invoice up to 7 days after receiving your order.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.
Critical Slide is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 1-10 business days within Australia, International delivery timeframes differ for each Country; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.